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2016 Dimension Data Global Contact Centre Benchmarking Report: Financial Services - Banking / Investment
A bankers guide to seamless omnichannel customer experience
2016 Dimension Data Global Contact Centre Benchmarking Report: Financial Services - Insurance

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2016 Report Data Sample
83 %
18 Apr 2016

recognise CX as a competitive differentiator (a rise of 30.3% since 2012)