Digital needs a human touch
Watch: The 2016 Global Contact Centre Benchmarking Report
Download your location based 2016 highlights PDF
Watch: A brief history of customer experience.
2016 Global Contact Centre Benchmarking Infographic
recognise CX as a competitive differentiator (a rise of 30.3% since 2012)
Watch: What is the Contact Centre Development Model?
Video: Customer experience in the digital age